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Why can't I open my project?

If you're unable to open a project, please try using a different browser or clearing the cookies on your original browser.  

If you have an iPhone/iPad, you can install the relevant Spark app (Post, Page, or Video) and try to open your project from there. If the project opens up fine, duplicate it and try to check the copy on the web version of Spark.

For premium users with a brand set up, we have seen that deleting and remaking your brand often fixes any issues with projects opening.  

If neither of the above options work, please click the "Submit a request" button at the top right of this page.  Including your browser, operating system, and published URL (if available) is especially helpful for our team.

We apologize for any inconvenience and will work to resolve your issues ASAP!

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