I am getting an "Access Denied" error message

If you are getting an "Access Denied" error message when trying to use Adobe Spark, your best option is to try and use another browser or clear the cookies and cache on your current browser. 

Alternatively you can do the following: 

  1. Go to
  2. Select Logout from the toolbar at the top of the screen
  3. Click on “Sign in”, you'll see your last logged in Adobe ID
  4. Click on the ID type (personal or enterprise) and log in again.

If you are a Spark for EDU or Enterprise customer and the above solution isn't working, please reach out to your IT Admin.

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