Follow

Text and/or icons disappeared from my Spark Video project on web

When you add text or icons to your Spark Video project in a web browser, do you find them not appearing? If so, it's likely that the internet network you are connected to is blocking some parts of Spark Video editor. Here's what you can do to confirm:

  1. Confirm that both text and icons do not appear in your project when you add them
  2. Connect your computer to a home/public/unblocked wifi internet network and try again to see if that resolves the issue
    1. If this step resolves the issue then you will need to work with your school/work's IT administrator to unblock the network to specifically allow requests to following URL:
      1. sdf.prod.adobesnapi.com

If the steps above indeed solve the issue for you, please leave us a comment below! If not, still leave us a comment or contact us directly.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request