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I am getting a WebGL error message.

To provide an optimal experience, Adobe Spark requires a web technology called WebGL for rendering interactive 3D and 2D graphics. The WebGL library is supported in all modern browsers (ex. Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge) and most modern hardware configurations.

If you are getting the error message “WebGL Disabled” when using Adobe Spark, it is possible that:

  • You may need to close your browser and restart your computer
  • Your browser needs to be updated
  • WebGL and hardware acceleration were disabled in your browser
  • A browser plug-in disabled WebGL
  • An IT organization has disabled WebGL on your machine
  • Your machine’s hardware does not support WebGL

Google Chrome Users

To verify you have enabled WebGL and hardware acceleration in Google Chrome please perform the following:

  1. Launch Google Chrome
  2. In the Address Bar, navigate to chrome://settings/?search=hardware
  3. Verify that “Use hardware acceleration when available” is turned on
  4. Quit and re-launch Chrome
  5. If the issue persists, please try a different browser such as Mozilla Firefox

To find out more information about whether your browser / hardware supports WebGL, please visit the GetWebGL site. If your browser does support WebGL and the above steps have not solved the issue, please contact customer support describing the issue, how you ran into it, along with info about the computer you're using, so we can investigate. Here's how you can find the info we're looking for, depending on which type of computer you're using:

  1. If you're on a Mac computer:
    1. Click on the Apple menu on top left
    2. Click on the "About this Mac" menu item
    3. Take a screenshot of the dialog that opens. It will look something like:
      1. Screen_Shot_2018-03-28_at_7.07.18_PM.png
    4. Attach this screenshot to the support ticket you are filing
    5. Click on "System Report" button on this dialog
    6. Under "Hardware", click on "Graphics/Displays"
    7. Select all the information on the right side, copy it, and paste it in the description of the support ticket you are filing (alternatively, you can just take a screenshot of this screen and attach it to the support ticket as well)
    8. Please also let us know what actions had you taken or were taking when you ran into the WebGL error
    9. Fill out the other fields in the ticket form, and submit it
  2. If you're on a Windows computer:
    1. Run the DirectX Diagnostic Tool by typing "dxdiag" in the Run tool or Cortana search bar
    2. A window like this should open up:
      1. screenshot-1.png
    3. Click on "Save All Information..." button
    4. Save the text file on your desktop
    5. Attach this text file to the ticket you are filing
    6. Please also let us know what actions had you taken or were taking when you ran into the WebGL error
    7. Fill out the other fields in the ticket form, and submit it
  3. If you're on a Chromebook:
    1. Type "chrome://system" in the browser address bar
    2. Click on "File" menu, and then "Save Page As..."
    3. Save the page on your Chromebook
    4. Attach the page as a file to the ticket you are filing
    5. Please also let us know what actions had you taken or were taking when you ran into the WebGL error
    6. Fill out the other fields in the ticket form, and submit it
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